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Service & Support

Robomow Help Center

Frequently Asked Questions

Overview of Error Codes (RS Models)

Robomow RS models mowers have three (3) error list types: Last Stop Cause / Operation Stop Reason System Failure Built In Test (BIT) In the event that you encounter any system failure or BIT error that is not listed in […]

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Built In Test for Easy Diagnosis

BIT was developed for easy diagnosis, to display errors that occur during test procedures and internally. The idea is that a 2-6 digit error code will pinpoint the failure. This unique presentation allows a simple display of which error(s) are […]

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Mower Cover Doesn’t Lock In

Step 1 – Remove the mower cover and inspect the metal rod ends – the ones the cover locking arms snap on to. See picture below for the metal rod ends. Do the rod ends protrude at the same/similar length? […]

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Red Light Blinking Slow on the Base Station Head / Wire Too Long Warning

Step 1 – Is it a new installation or have changes been made in the lawn/installation cable recently? If Yes – Make sure the installation was done according the written instructions in the Operating and Safety Manual, and especially make […]

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Not Going to Sub Zone when Setting Up

Step 1 – This could be a case where bumper calibration is needed. Take the mower out of the base station and perform Bumper Calibration through Service ⇢ 897 ⇢ Calibrations ⇢ Bumper. Place the mower in the base station […]

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Mow Overheat, Overcurrent or Disconnected Message

These messages can be displayed on the docking while warming up or during any operation, automatic or manual. “Overheat Cooling” Message If you see this message, this is a normal part of the operation due to the motor working under […]

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Base Station Head light is steady red

Step 1 – Make sure the Power Supply is connected well and that there is power in the wall outlet. If Yes – Proceed to Step 2. If No – It seems there is no power in the socket. Plug […]

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Base Station Head light does not operate or is dead / No light at all

Step 1 – Make sure the Power Supply is connected well and that there is power in the wall outlet. If Yes – Proceed to Step 2. If No – It seems there is no power in the socket. Step […]

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Front Wheel Problem Message

Step 1 – Was the mower found stuck mid-yard and the front wheel dropped down into a ditch, hole in the ground, or front of the mower sitting raised up on a tree root making the front wheel drop down? […]

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Mower Does Not Start Automatic Mowing

Step 1 – Press the up-arrow button (3 seconds) on the mower while it is in the base station to receive a code which is the reason the mower didn’t go out to automatic operation. Code Automatic Departure Disabled Reason […]

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