Skip to main content
Robomow Friendly Home Logo
Robomow Friendly Home Logo
  • Products
    • RK1000
    • RK2000
    • RK4000
    • Compare Models
  • Where to Buy
    • Robomow Mowers
    • Accessories for RK Models
    • Parts & Accessories for All Models
  • Service & Support
    • Installation Options
    • Self Help Center
    • Frequently Asked Questions
    • Robomow App 3.0
    • Service & Support Request
  • About Us
Robomow Friendly Home Logo
  • Products
    • RK1000
    • RK2000
    • RK4000
    • Compare Models
  • Where to Buy
    • Robomow Mowers
    • Accessories for RK Models
    • Parts & Accessories for All Models
  • Service & Support
    • Installation Options
    • Self Help Center
    • Frequently Asked Questions
    • Robomow App 3.0
  • Contact Us
    • Phone: 844-762-6669
    • Email Our Sales Team
    • Submit a Service Request
  • About Us
Your browser is outdated. Upgrade to a modern browser to better experience this site.

Maintenance FAQs

What to do when GSM or GPS stopped working?

Typically, you will identify if the GSM/GPS stopped working by going to “History” on your Mobile App or “MyRobomow” and noticing the history stopped days or weeks ago. You can...

Read More »

What to do if patches of uncut grass are showing on the lawn?

Typically, this would be a result of having less mowing time than needed. Check and add mowing days, increase mowing time window, increase mowing hours percentage if needed and even...

Read More »

Wrongly connected perimeter wires

Robomow App and mower display will let you know this happened. Swap perimeter wire ends tabs at the base station head. If issue remains: Contact customer support

Read More »

The RK stays on the base station and doesn’t depart

Mower doesn’t go out for automatic mowing and simply stays in the base station: Check the Robomow App to make sure “Schedule” is set to ON and isn’t set to...

Read More »

The RK was found stopped on the wire

Mower didn’t dock and was found stopped on the wire. Typically, this would be related to: Installation issues A perimeter wire or base station issue Something blocking the base: Toys,...

Read More »

The RK was found stopped outside the wire

Mower found stopped outside. Robomow App and mower’s display will probably say “Crossed outside”. This is typically an installation issue such as slopes exceeding the allowed limit, or slopes of...

Read More »

The RK wheels leaving marks damaging the lawn

Typically, this means the RK is dragging on the grass with heavy friction rather than rolling on it smoothly. Tobegin with, check if front wheel is clogged and stuck. Make...

Read More »

The RK cannot dock correctly at the base station

There could be a few scenarios here. An obstacle blocking the path for the mower to follow the wire and dock properly. It could also be a raised peg/stake securing...

Read More »

The RK is not operating at the correct time

Open your Robomow App and connect to your RK. Make sure time and day are set correctly. This setting can be done on the mower’s display as well. Open the...

Read More »

The RK is starting to have shorter run-times between charges

Turn mower off and remove its disabling device. Put on heavy gloves. Inspect drive and front wheel along with mowing blades for stuck or accumulated mulch, vines, rope, toys, small...

Read More »

Posts Navigation

Page 1 Page 2 … Page 4 »

Browse by Model

  • RK Series
  • RC Series
  • RS Series
  • RX Series

Browse by Topic

  • General
  • Installation
  • Instructional Videos
  • Maintenance
  • Mobile App
  • Operation
  • Troubleshooting
  • User Guides & Manuals

Products

  • RK1000 Model
  • RK2000 Model
  • RK4000 Model
  • Compare Models

Where to Buy

  • Robomow Mowers
  • Accessories for RK Models
  • Parts & Accessories for All Models

Service & Support

  • Installation Options
  • Self Help Center
  • Frequently Asked Questions
  • Robomow App 3.0

Contact Us

Phone: 844-762-6669

  • Email Our Sales Team
  • Service & Support Request
Robomow Friendly Home Logo
© 2019-2023 Robomow USA
  • Privacy Policy
  • Terms and Conditions