Typically, you will identify if the GSM/GPS stopped working by going to “History” on your Mobile App or “MyRobomow” and noticing the history stopped days or weeks ago. You can...
Maintenance FAQs
What to do if patches of uncut grass are showing on the lawn?
Typically, this would be a result of having less mowing time than needed. Check and add mowing days, increase mowing time window, increase mowing hours percentage if needed and even...
Wrongly connected perimeter wires
Robomow App and mower display will let you know this happened. Swap perimeter wire ends tabs at the base station head. If issue remains: Contact customer support
The RK stays on the base station and doesn’t depart
Mower doesn’t go out for automatic mowing and simply stays in the base station: Check the Robomow App to make sure “Schedule” is set to ON and isn’t set to...
The RK was found stopped on the wire
Mower didn’t dock and was found stopped on the wire. Typically, this would be related to: Installation issues A perimeter wire or base station issue Something blocking the base: Toys,...
The RK was found stopped outside the wire
Mower found stopped outside. Robomow App and mower’s display will probably say “Crossed outside”. This is typically an installation issue such as slopes exceeding the allowed limit, or slopes of...
The RK wheels leaving marks damaging the lawn
Typically, this means the RK is dragging on the grass with heavy friction rather than rolling on it smoothly. Tobegin with, check if front wheel is clogged and stuck. Make...
The RK cannot dock correctly at the base station
There could be a few scenarios here. An obstacle blocking the path for the mower to follow the wire and dock properly. It could also be a raised peg/stake securing...
The RK is not operating at the correct time
Open your Robomow App and connect to your RK. Make sure time and day are set correctly. This setting can be done on the mower’s display as well. Open the...
The RK is starting to have shorter run-times between charges
Turn mower off and remove its disabling device. Put on heavy gloves. Inspect drive and front wheel along with mowing blades for stuck or accumulated mulch, vines, rope, toys, small...