Skip to content
Service & Support

Robomow Help Center

Frequently Asked Questions

Mowing Blades not working

Step 1 – Is “Demo Mode” set On? If Yes – Go to Service Menu ⇢ Settings ⇢ Software Version ⇢ Demo (Screen 253) ⇢ On/Off. Switch it Off and blades will resume working. This could also be done on […]

Read more »

Bumper Events

Issue: Mower stopping and changing direction as if bumped into an obstacle, when there is no obstacle there. Perform a Bumper calibration through Service ⇢ 897 ⇢ Calibrations ⇢ Bumper. Make sure you got “Passed” at the calibration end If […]

Read more »

Drive Overheat, Overcurrent, Disconnected or Start Elsewhere Message

These messages can be displayed on the base station while warming up or during any operation, automatic or manual. “Start Elsewhere” Message Drive wheel motors have been working under a severe load during automatic or manual operation. Check that mower […]

Read more »

Driving in Curved Lines or Circles

Step 1 – Inspect both drive wheels to see if sticks, toys, accumulated mud, or mulch is slowing down one of the wheel’s rotation. Clean well and send the mower to mow on a leveled area. Did you correct the […]

Read more »

Maximum Wire Length for RS Models

When installing the perimeter wire, please be sure to follow the written instructions in the Operating and Safety Manual. Also, check to ensure that the installed perimeter wire length and resistance do not exceed the limits as outlined below: Model […]

Read more »

No Wire Signal Message

Step 1 – Is there any light on the base Station Head? If Yes – Proceed to Step 2 If No – See the article Base Station Head Does Not Operate. Step 2 – Take the mower out of the […]

Read more »

Check Mow Height / Mow Overheat Messages

Step 1 – Is it the first cut of the season or is the grass very high? If Yes – Raise mowing height level to the highest level and let the mower complete full cycle (2-3 days). Then gradually lower […]

Read more »

Noises Heard from Various Places of the Mower

Step 1 – Turn the Safety/Main Switch to OFF, lift the front of the mower and check for any visible reasons creating noise with regards to the mowing system. Possible Reasons: Debris stuck in the mowing deck Bent blade or […]

Read more »

Erratic Behavior

Step 1 – Mower stops or changes direction where there is no obstacle or wire, or may be missing specific areas. Is there a high current electricity cable or metal mesh (Such as Goffer Mesh) buried in the mower’s installed […]

Read more »

GSM Issues

Step 1 – If you suspect a GSM is not working, please take the steps as outlined below. Note: This procedure is not available for now due to the removal of App 1.0 but will resume on App 2.0 in […]

Read more »