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Service & Support

Robomow Help Center

Troubleshooting FAQs

My remote control does not operate the robot.

Q1 – Are you holding a gray or black remote control? If Yes – Proceed to Q2. If No – Proceed to Q6. Q2 – You have an Infrared remote control. Are you trying to operate the remote close to […]

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Power Box is beeping 3 times with 1 second of silence – Wire is too long / bad connection indication 

This failure relates to a poor wire connection, which may cause oxidation and high resistance. A poor connection is caused by not using a waterproof connector to splice the wire, or by using the right connector but the insulation removed […]

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Power Box is beeping every 1 second – Cut wire indication

This is a warning of a cut wire. In such cases there is no signal in the lawn and the scissors LED may be blinking. Troubleshoot this warning by following the steps below based on the model of your mower: […]

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The scissors LED is blinking

When the scissors LED blinks, it is an indicator that there is an issue with the wire being cut, being too long or causing a bad connection. Follow the links below to troubleshoot and determine the issue. Power Box is […]

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(E5) Check blade / Cutting height message

For RC Models Q1 – Is it the first cut of the season or is the grass very high? If Yes – Lift the mowing height level and let the robot complete a full cycle (2-3 days). If No – […]

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Poor quality of cut and damage to the lawn. What is the reason for this?

For RC Models Q1 – Is it the first cut of the season or is the grass very high? If Yes – It is recommended to cut less than a 1/3 of the green part of the grass. Set the […]

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Mowing time is very short (Short Run Time). What should I do? (RS Models)

Q1 – Did you observe this error more than once lately? If Yes – Proceed to Q2. If No – Press the ‘Go’ button for 3 seconds and set the time and date. Put the robot at the Base Station. […]

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Mowing time is very short (Short Run Time). What should I do? (RC Models)

Q1 – Did you observe this error more than once lately? If Yes – Proceed to Q2. If No – Press the ‘OK’ button for 3 seconds and set the time and date. Put the robot at the Base Station. […]

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The robot stops after a few minutes in the Separated Zone with U017

For RC Models U017 – Time Completed Message Make sure the program is set to On according to the steps below. There are two options to change the program to On: via the Robot Menu or the via Robomow App. […]

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The LCD is blank and will not turn on, no matter what button I press. What should I do?

For RC Models Q1 – Are you using the Robomow App on your smart phone/device? If Yes – Launch the App and send the robot to mow. If the robot starts to mow, the LCD is faulty and the robot […]

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