Skip to content
Service & Support

Robomow Help Center

Mobile App FAQs

I cannot find the Robomow App in the App Store search results on my iPhone/iPad. What should I do?

You will need to filter out the search results with the ‘iPhone Only’ flag.

Read more »

What is Account Deletion?

Account deletion is a “decoupling” between a particular email address (user) and a mower. After successful deletion of an account, the mower is no longer associated with the user and can be registered by any other customer.

Read more »

I cannot find the service menu in my Robomow app.

The “Service Screens” menu is currently available for Robomow RC models on iOS devices only.

Read more »

Can I abort a remote connection to my mower at any moment?

Yes, you have the control. If you want to abort a remote session, just press the Disconnect button.

Read more »

When I start the Robomow App for the first time, it seems to be stuck with a white screen for a long time. How can I resolve this?

This may happen only when you run the Robomow App for the first time. To help resolve this, you can try to improve the internet connection on your mobile device.

Read more »

Which mobile devices are supported by the Android version of the Robomow App?

The Android version of the Robomow App works with most Android devices that support the Bluetooth® 4.0 (a.k.a. Bluetooth® SMART or BLE) standard. The most popular devices used with the Robomow App include: Samsung Galaxy S3, S4, S5, S6, S6 Edge, […]

Read more »

What additional capabilities does Robomow RX20u/Pro have with the mobile app?

Robomow RX is a smart connected product. It comes with a built-in Bluetooth LE (Low Energy) device that enables you to control your mower from your smartphone. A free complimentary mobile app will allow you to experience your Robomow RX20u […]

Read more »

What are some of the known issues of the current version of the Robomow app?

Some re-connection issues may still occur. Most re-connection issues can be resolved by shutting the app down completely (by sliding it away from the list of recent apps) and opening it again. In several cases resetting the mower (switching the […]

Read more »

Can I switch the GSM Module off?

Yes. This can be done on the “GSM Module Settings” screen of the Robomow app (Main Menu ⇢ Lawn & Mower Options ⇢ Mower Menu ⇢ Mobile Comm. System).

Read more »

Once “Inactive Hours 2” settings are set via the Robomow app, can they be changed via the mower itself?

For 2014 mower’s software version the following limitation exists: once you enable the second “Hours 2” slot via the app on the RC/MC-model mower, the entire menu of “Inactive Times” become unavailable via the mower. You need to disable “Hours […]

Read more »