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Service & Support

Robomow Help Center

Troubleshooting FAQs

Noises Heard from Various Places of the Mower

Step 1 – Turn the Safety/Main Switch to OFF, lift the front of the mower and check for any visible reasons creating noise with regards to the mowing system. Possible Reasons: Debris stuck in the mowing deck Bent blade or […]

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Erratic Behavior

Step 1 – Mower stops or changes direction where there is no obstacle or wire, or may be missing specific areas. Is there a high current electricity cable or metal mesh (Such as Goffer Mesh) buried in the mower’s installed […]

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GSM Issues

Step 1 – If you suspect a GSM is not working, please take the steps as outlined below. Note: This procedure is not available for now due to the removal of App 1.0 but will resume on App 2.0 in […]

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Overview of Error Codes (RS Models)

Robomow RS models mowers have three (3) error list types: Last Stop Cause / Operation Stop Reason System Failure Built In Test (BIT) In the event that you encounter any system failure or BIT error that is not listed in […]

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Built In Test for Easy Diagnosis

BIT was developed for easy diagnosis, to display errors that occur during test procedures and internally. The idea is that a 2-6 digit error code will pinpoint the failure. This unique presentation allows a simple display of which error(s) are […]

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Mower Cover Doesn’t Lock In

Step 1 – Remove the mower cover and inspect the metal rod ends – the ones the cover locking arms snap on to. See picture below for the metal rod ends. Do the rod ends protrude at the same/similar length? […]

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Red Light Blinking Slow on the Base Station Head / Wire Too Long Warning

Step 1 – Is it a new installation or have changes been made in the lawn/installation cable recently? If Yes – Make sure the installation was done according the written instructions in the Operating and Safety Manual, and especially make […]

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Not Going to Sub Zone when Setting Up

Step 1 – This could be a case where bumper calibration is needed. Take the mower out of the base station and perform Bumper Calibration through Service ⇢ 897 ⇢ Calibrations ⇢ Bumper. Place the mower in the base station […]

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Mow Overheat, Overcurrent or Disconnected Message

These messages can be displayed on the docking while warming up or during any operation, automatic or manual. “Overheat Cooling” Message If you see this message, this is a normal part of the operation due to the motor working under […]

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Base Station Head light is steady red

Step 1 – Make sure the Power Supply is connected well and that there is power in the wall outlet. If Yes – Proceed to Step 2. If No – It seems there is no power in the socket. Plug […]

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