Password retrieval will be available in one of the upcoming Robomow App versions. Resetting your password can currently be done by calling the Robomow Hotline at 844-762-6669.
Mobile App FAQs
My GSM Module has been replaced. What do I need to do to make the new GSM Module work the same as the previous one?
You will not need to do anything. It should continue working the same as with the previous Module. You may want to run a test by pressing the ‘Test’ button...
How can I ensure the push notifications are working properly?
If the GSM Module is replaced or suspected to not function properly for any reason, we recommended testing it by pressing the ‘Test’ button on the “GSM Module Settings” screen...
How fast will push notification will be received after my mower stops?
If Robomow has stopped operation, it will inform you of the fault after one hour, via push notification. In a case of a stolen robot event, push notification will be received...
I’m getting a new Mobile Device. How do I move the Robomow App and the mower settings to my new device?
Install the Robomow App on the new device and register with exactly the same email and password as on the previous device. All settings will automatically be fetched from the...
How do I register the Robomow App?
The following steps detail how to register the Robomow app. The first time the Robomow app starts you must register the mower and create a user (account). This step must...
How do I reinstall the Robomow App?
The proper way to reinstall the Robomow App is by deleting your account (App Settings ⇢ Delete Account) before uninstalling your current version. Once you delete your account and uninstall...
I have two mobile devices and I want to operate Robomow from both of them. How can I do this?
If you’d like to register an additional mobile device with your mower, you can do it by simply using the same login credentials (email/password) that you used during the original...
How do I reconnect to Robomow after being disconnected?
The app will try to reconnect automatically when it loses connection with a mower. You will see a “trying to reconnect to your Robomow…” message. If the automatic reconnection fails,...
Who can connect remotely to my mower?
Only an Authorized Service Station that knows the exact serial number of your mower can connect remotely to your mower. It can only connect to your mower when your mobile...