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Service & Support

Robomow Help Center

Troubleshooting FAQs

Dropoff detection (41)

This article is intended for Robomow professional dealers. For RS and RC Models Front Wheel is detected for too long time during automatic operation. CAUTION – Switch off the Safety Switch before checking the following: Problem or Cause Corrective Action […]

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Check mow (60)

This article is intended for Robomow professional dealers. For RS Models Mowing motor has faced an over-current for too long. CAUTION – Switch off the Safety Switch before checking the following: Problem or Cause Corrective Action High Grass Raise mowing […]

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Drive over current (66) (72)

This article is intended for Robomow professional dealers. For RS and RC Models Drive motors have been working under a severe load during automatic or manual operation. Problem or Cause Corrective Action High grass Raise Mowing height; CAUTION – Switch […]

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Can I have a GSM module on my robot?

Based on your Robomow model and configuration year, a GSM module may be compatible with your mower as long as your software version meets the criteria as listed below. For RC Models Configuration Year Software Version 2014 1.70 and higher […]

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The Robot found on the Base Station with Failure 67

Q1 – Does it happen when sending the robot manually to the Sub Zone? If Yes – Check the installation was done properly according the manual. If No – Proceed to Q2. Q2 – What is the length of the […]

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Front wheel prob (33) (42)

This article is intended for Robomow professional dealers. For RS and RC Models Front Wheel is detected for too long time during automatic operation. Problem or Cause Corrective Action Robomow has driven onto an obstacle, raising its front end Exclude […]

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High drive current

This article is intended for Robomow professional dealers. For RS and RC Models Drive motors have been working under a severe load during automatic or manual operation. Problem or Cause Corrective Action High grass Raise Mowing height; CAUTION – Switch […]

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High workload

This article is intended for Robomow professional dealers. For RS and RC Models Mow and Drive current are significantly higher than normal. Problem or Cause Corrective Action High grass Raise Mowing height; CAUTION – Switch off the Safety/System Switch Lawn […]

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Max battery capacity is too low

This article is intended for Robomow professional dealers. For RS and RC Models Problem or Cause Corrective Action If a robot software version is updated, but ‘Factory Default’ software is not done Perform Factory Default software, so the robot will […]

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Mow current difference

This article is intended for Robomow professional dealers. For RS Models High difference between the two mowing motors current (indicates a problem on one side). CAUTION – Switch off the Safety Switch before checking the following: Problem or Cause Corrective […]

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